Terms & Conditions

Terms & Conditions of Sale and Services have been outlined below:

1. Information about us

• The Bespoke Carpentry Co Dorset Ltd - Company registration number: 11300271, registered address: 4 Holton Road, Holton Heath Trading Park, Poole, BH16 6LT, VAT Number: GB 297 6727 37

2. Our Products

• The images of our Products are for illustrative purposes. The colours and finished look of our products may vary. The colour reproduction of the products is a close representation of the true colour of the product; we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
• Our products are handmade of reclaimed timber and therefore may vary in size, texture, grain, knots, pigment, pattern, weight, dimensions and colour. The stains and dimensions shown in the description are approximates only and may vary. 
• Each product purchased is sold subject to its product description. We will take reasonable care to ensure that all details, descriptions and prices of products visible on the website are correct and relevant at the time of entry. Although we aim to keep the website up to date, the information including product descriptions appearing on this website at a time may not always reflect the product at the exact moment you place an order. 
• Our products are custom made and may take up to 6 weeks to deliver. If there is a manufacturing delay, we will contact you to inform you. Bespoke Items will not be eligible for a refund unless a reasonable exception can be made by The Bespoke Carpentry Co Dorset Ltd. 
• The products will be packaged to allow suitable and safe transport. We have no responsibility of the disposal of the packaging. 
• Most products will require the customer to assemble the item. All screws or fixtures needed will be sent with the item. The customer will need a screwdriver/drill to assemble the item.

3. Ordering Process

• You can place orders by following the ordering process outlined on our website via the secure checkout method. 
• Successful order placement will be deemed as acceptance of these terms and conditions. Completion of contract between you and The Bespoke Carpentry Co Dorset Ltd will take place on dispatch of the products ordered. In the unlikely event we are unable to fulfil your order, we will notify you as soon as possible. 
• Changes once orders have been placed but prior to dispatch may be permitted on the discretion of The Bespoke Carpentry Co Dorset Ltd however this must be communicated to us prior to dispatch.
• Once your order has been placed and following successful payment, you will receive a confirmation email of the order and confirm approximate delivery timelines. Please note this is likely to be between 3-4 weeks. 
• Once your order is dispatched you will receive another email by our Couriers with delivery information.

4. Payments & Pricing

• Our prices are in Great British Pound Sterling and include VAT and delivery unless otherwise stated on the website or during the check out process.
• Payments for orders are made at checkout via a credit or debit card.

5. Cancellations & Refunds

• All orders can be cancelled up to 48hrs after purchase. Returns and exchanges are not accepted, all orders are made bespoke to order and therefore we cannot accept returns.
• Items that have been subject to mishandling resulting in an impact of the integrity of the product will not qualify for a full refund. We will assess the product on return and discuss a part refund with you or replace the damaged item.

6. Delivery

• All deliveries are made using third party couriers.
• If you are based in Northern Ireland, Highlands or British/Channel Islands this may incur a surcharge however this will be highlighted in the checkout process. Deliveries to these areas may take longer due to size and location. We will contact you to notify you of any such delays. 
• Where more than one item is ordered, The Bespoke Carpentry Co Dorset Ltd will deliver all items together unless stated otherwise.
• For all orders someone over the age of 16 must be present at the property. Should you be unavailable for a delivery, it is your responsibility to contact us to notify us of your unavailability and we will aim to rearrange delivery to a suitable time. 
• Failed deliveries: If there is no one suitable to sign for delivery at the property at point of delivery, or you have misinformed us of your address or gaining access to your property is not possible for the courier to deliver we might be able to rearrange the delivery but please note additional charges may apply. 
• Should you have any concerns or queries about your products you can get in touch with customer services via info@thebespokecarpentryco.com who will be able to assist you with your query.

7. Maintenance 

• It is your responsibility to maintain care for the furniture you order has been delivered. Aftercare suggestions are available on the item description.